A Full Front Desk. Without the Overhead.
Calls, reminders, and new patient intake handled for you by a virtual front desk that works like your own.
What We Do
Every step of the process, covered from start to finish.
We answer scheduling calls and book appointments directly in your EHR per your protocols.
Text and email reminders sent 48h and 24h before each appointment, which reduces no-shows by up to 30%.
Every no-show contacted within 24 hours to reschedule, which recovers lost appointment slots.
Insurance collected, demographic forms sent, and patient entered in your system before the visit.
Incoming referrals scheduled and coordinated directly with the referring provider's office.
After-hours voicemail monitored and actioned the next business day, so no appointment requests are missed.
Process
We learn your scheduling rules, EHR system, and provider preferences, which typically takes 5 to 7 days.
Phone line forwarding or a dedicated line is set up, and we start taking calls on go-live day.
Appointments booked in your EHR and automated reminders sent to every patient.
Monthly report on call volume, no-show rate, fill rate, and new patient intake.
Why It Matters
Every missed call is a missed appointment. Every no-show is lost revenue. And every minute your clinical staff spends answering phones is a minute not spent on patient care. Small practices especially struggle with the volume and can't afford to hire a dedicated front desk team.
Common Questions
Straight answers to what practices ask us most about Patient Scheduling.
During onboarding (5 to 7 days), we shadow your current scheduling process, document your appointment types, provider availability, and rules, and configure your EHR access. By go-live, we schedule just like your own team would.
Get a free audit that shows exactly where your practice is losing revenue. We respond within 24 hours with clear data, not a sales pitch.