Patient Balance Collection
Professional Calls That Actually Collect.
Our patient balance follow-up team makes structured, empathetic calls to patients with outstanding balances — explaining their bill, setting up payment plans, and collecting payments while protecting your patient relationships.
What We Do
Everything Included in Patient Balance Collection
Complete coverage of every step — nothing falls through the cracks.
Patient Statement Generation
Clear, easy-to-understand statements generated and sent immediately after insurance adjudication.
Structured Balance Calls
Friendly, professional calls within 30 days of statement — HIPAA-compliant scripts that explain and collect.
Payment Plan Setup
Flexible payment plans offered for balances over $200 — increasing collection without alienating patients.
Financial Assistance Screening
Patients who qualify for charity care or financial assistance identified and guided through the process.
Bill Dispute Resolution
Patient billing disputes handled professionally — reducing complaints and improving satisfaction.
HIPAA-Compliant Process
All patient communication follows strict HIPAA guidelines — calls, voicemails, and statements.
Process
How It Works
Post Balance
Patient responsibility calculated and posted after insurance pays — statement generated immediately.
Statement Sent
Patient receives a clear statement by mail or email within 3–5 days of balance being posted.
Follow-Up Call
Friendly balance call made within 30 days if no payment received — explanation and payment taken.
Plan or Collect
Payment taken by phone or online, or payment plan established and documented.
Why It Matters
Professional Calls That Actually Collect.
With high-deductible health plans now covering over 50% of commercially insured patients, patients owe 30–40% of the total bill. Yet most practices collect less than 50 cents on every patient-owed dollar — and most billing companies only chase insurance, completely ignoring patient balances.
Ready to get started with Patient Balance Collection?
Get a free audit and see exactly how much revenue you're leaving on the table. Response within 24 hours — no pitch, just data.