Privacy Policy

SwiftBilling RCM ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.swiftbillingrcm.com or contact us regarding our medical billing and revenue cycle management services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide Directly

When you submit our contact or consultation form, we collect:

• Full name
• Email address
• Practice or organization name
• Medical specialty
• Message or billing challenge description

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URL
• Device type (desktop, mobile, tablet)

This data is collected via Google Analytics (see Section 5 below).

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and provide a free revenue cycle audit
• Send you a confirmation email acknowledging receipt of your message
• Communicate with you about our medical billing services
• Improve our website content and user experience
• Comply with legal and regulatory obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. HIPAA Notice

Our website contact form is designed for business inquiries only — not for the transmission of Protected Health Information (PHI). Please do not submit any patient names, diagnoses, insurance IDs, dates of service, or other PHI through the website contact form.

When you engage SwiftBilling RCM as a medical billing service provider, a Business Associate Agreement (BAA) is signed before any PHI is accessed or processed. All PHI shared within the scope of our services is handled in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations.

4. How We Share Your Information

We may share your information with the following categories of third parties:

• Email service providers — We use Resend to deliver transactional emails (inquiry notifications and auto-replies). Resend receives your name and email address for this purpose only.
• Analytics providers — Google Analytics processes anonymized usage data as described in Section 5.
• Legal requirements — We may disclose your information if required by law, court order, or government authority.

5. Cookies & Analytics

Our website uses Google Analytics to understand how visitors interact with our site. Google Analytics collects anonymized data about page views, session duration, and traffic sources using cookies. This data does not personally identify you.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies, cross-site tracking cookies, or any cookies that store personal information beyond what is described above.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

• HTTPS encryption for all data transmitted to and from our website
• Secure email transmission via Resend (TLS-encrypted)
• Access controls limiting who within our organization can view submitted inquiries

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

Contact form submissions are retained in our email system for as long as necessary to fulfill the purpose for which they were collected (responding to your inquiry and maintaining business records), and in accordance with applicable law. If you wish to have your information deleted, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites (such as EHR platform websites listed in our integrations section). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data processing activities

To exercise any of these rights, please contact us at info@swiftbillingrcm.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically for any changes. Continued use of our website after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: